Customer Service Seminar: Critical Elements of Customer Service

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Name: Customer Service Seminar: Critical Elements of Customer Service
Date: June 18, 2019
Time: 9:30 AM - 12:00 PM EDT
Registration: Register Now
Event Description:
Presented By: Susan Adelizzi-Schmidt, Suasion Communications Group

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This seminar will highlight five critical elements of customer service that, when they are adopted as company culture and delivered by you, will bring customers back time and time again to experience
service that outdoes the competition.

This seminar will cover:
· Defining Customer Service
· Understanding how your own behavior affects the behavior of others
· Developing confidence and skill as a problem solver
· Learning techniques to deal with difficult customers
· Keeping a strong Customer Service Focus

Ocean City Free Public Library
1735 Simpson Ave
Ocean City, NJ 08226
Date/Time Information:
Tuesday, June 18, 2019
Check-In 9:30am
Program: 10:00am - 12:00pm  
Contact Information:
Chris Oney
Free to Attend!
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