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BEGIN:VEVENT
DTSTART:20190618T133000Z
DTEND:20190618T160000Z
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SUMMARY:Customer Service Seminar: Critical Elements of Customer Service
DESCRIPTION:Presented By: Susan Adelizzi-Schmidt\, Suasion Communications Group\n\n\n\n\n\nWhile many companies promise to deliver an incredible customer experience\, some are better at delivering than others. This seminar will highlight five critical elements of customer service that\, when they are adopted as company culture and delivered by you\, will bring customers back time and time again to experience\n\nservice that outdoes the competition.\n\nThis seminar will cover:\n\n   Defining Customer Service\n\n   Understanding how your own behavior affects the behavior of others\n\n   Developing confidence and skill as a problem solver\n\n   Learning techniques to deal with difficult customers\n\n   Keeping a strong Customer Service Focus
X-ALT-DESC;FMTTYPE=text/html:Presented By: <strong>Susan Adelizzi-Schmidt</strong>\, Suasion Communications Group<br />\n<img alt="" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1667/Image/SusanAHeadshot.png" style="width: 200px\; height: 240px\;" /><br />\n<br />\n<span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">While many companies promise to deliver an incredible customer experience\, some are better at delivering than others. This seminar will highlight five critical elements of customer service that\, when they are adopted as company culture and delivered by you\, will bring customers back time and time again to experience<br />\nservice that outdoes the competition.</span></span></span><br />\n<span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">This seminar will cover:<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\;</span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;"> Defining Customer Service<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\; </span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">Understanding how your own behavior affects the behavior of others<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\;</span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;"> Developing confidence and skill as a problem solver<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\;</span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;"> Learning techniques to deal with difficult customers<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\; </span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">Keeping a strong Customer Service Focus</span></span></span><br />\n<br />\n&nbsp\;
LOCATION:Ocean City Free Public Library 1735 Simpson Ave Ocean City\, NJ 08226
UID:e.1667.182176
SEQUENCE:3
DTSTAMP:20260822T123722Z
URL:http://visitor.capemaycountychamber.com/events/details/customer-service-seminar-critical-elements-of-customer-service-182176
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