Customer Service Seminar: Critical Elements of Customer Service
Date and Time
Monday Jun 3, 2019
5:00 PM - 7:30 PM EDT
Monday, June 3, 2019
Check-In 5:00pm
Program: 5:30pm - 7:30pm
Location
Atlantic Cape Community College
Cape May Campus
340 Court House South Dennis Road
Cape May Court House, NJ 08210
Fees/Admission
Free to Attend!
Contact Information
Chris Oney
Send Email
Description
Presented By: Susan Adelizzi-Schmidt, Suasion Communications Group
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This seminar will highlight five critical elements of customer service that, when they are adopted as company culture and delivered by you, will bring customers back time and time again to experience
service that outdoes the competition.
This seminar will cover:
· Defining Customer Service
· Understanding how your own behavior affects the behavior of others
· Developing confidence and skill as a problem solver
· Learning techniques to deal with difficult customers
· Keeping a strong Customer Service Focus
